AN IMPORTANT MESSAGE FOR CAPE VETERINARY CLIENTS AND PATIENTS
To continue our efforts to protect our staff and the public and to try to keep our clinic open to our clients we will be making the following changes:
1. We will be dividing our entire staff into two independent "pods". Our two groups will have no physical contact with each other. This will allow further social distancing as well as possibly prevent a complete clinic shutdown in the event that one of our staff members tests positive for COVID-19. In that case, hopefully only that group would have to be quarantined while the other group could continue working. We will, of course, consult with the local and state officials in the event that this occurs. We want to thank our staff for being flexible and willing to endure longer workdays and adapting to even more changes during this already uncertain time. Your efforts will not be forgotten.
2. Because of these new protocols and to best accommodate our clients, we will be adjusting our hours of operation.
Beginning Monday, April 20 and until further notice, we will have the following hours:
Monday 7 a.m.-7 p.m.
Tuesday 7 a.m.-7 p.m.
Wednesday 7 a.m.-3 p.m.
Thursday 7 a.m.-7 p.m.
Friday 7 a.m.-7 p.m.
Saturday 7 a.m.-3 p.m.
Please be patient and keep in mind that this means that we will be staffed at half capacity and we will be prioritizing those patients that are in need of help most. Please stay in your vehicle in the parking lot unless otherwise instructed. We kindly ask that you keep your phone line open as we will need to communicate with you via cell phone. We may have to call you from a blocked or unlisted number so please answer if you are waiting. We ask that all cats be in carriers that are secure and dogs be on leashes or harnesses that are fitted properly.
While we are doing our very best to treat patients in a timely manner there may be longer wait times if we are treating an emergent patient. There may also be longer than usual turn around on prescription refills and returning calls. Please give 48-72 hours notice on medication refills as our shipments are currently being delayed due to shipping issues.
We know that many of our clients prefer to work with one specific veterinarian. We will try to continue to accommodate schedules to reflect this, but be aware that our vets are not going to be able to change shifts or come in on their days off, even if they are willing. Therefore, if your pet has a pressing health issue you may not get to see your preferred veterinarian. We have established a communication system between our staff to relay information about cases so there is continuity of care.
Doctors schedules are as follow:
Monday, Tuesday, Wednesday Drs. Flahive, Fritz and Terry
Thursday, Friday, Saturday Drs. Davis, Greenbaum and Hunzicker
Unfortunately, we will have to limit the number of new clients to those without a current veterinarian and/or to those whose pets are in need of immediate medical or surgical treatment.
We want to thank all of our valued clients for their patience and understanding during this difficult time. We hope these efforts will reflect our commitment to continue to provide the best quality veterinary care possible while promoting safety and practicing proper protocol in our community. We consider each and every one of our clients and patients to be part of the "Cape Veterinary Family" and we look forward to supporting you in these uncertain times.
Cape Veterinary Clinic